Thank you for choosing zalahome.shop. We hope you are satisfied with your home decor purchase. If you are not entirely satisfied with your order, you may request a return or refund in accordance with the following policy.

I. Return Request Period

Customers may submit a return request within 30 days of receiving their items. Requests submitted after this period may not be accepted.

II. Return Conditions

To ensure a smooth return process, items must meet the following conditions:

Items must remain in an unused condition.

Original packaging and accessories must be retained.

Valid order information or proof of purchase must be provided.

Items that do not meet the above conditions may not be eligible for a refund.

III. Non-Returnable Items

Returns are generally not accepted in the following cases:

Items damaged due to personal mishandling or misuse.

IV. Return Process

Contact zalahome.shop Customer Service to submit a return request.

Provide your order number and a description of the issue with the item(s).

Once confirmed, Customer Service will provide return instructions.

Return the item(s) according to the provided instructions.

Return Address: 720 Ralph McGill Blvd Ne Unit 323, Atlanta, GA 30312

Packages returned directly without prior confirmation may not be processed.

V. Refund Information

Once the returned item(s) have been inspected and verified to meet the return conditions, a refund will be arranged.

Refunds will be issued to your original payment method.

Processing by banks or payment institutions typically takes 5–10 business days.

Original shipping fees and return shipping costs incurred for non-quality-related reasons are generally non-refundable (unless the item is defective or the wrong item was shipped).

VI. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact zalahome.shop as soon as possible after receipt. We will prioritize providing you with a resolution, which may include a replacement shipment or a refund.